For example, if you encrypted this sentence it may look like this:
 means that your data is encoded in such a way that to the naked eye it looks like gibberish.




Any encrypted data must be decrypted in order to be read. By encrypting your data we’re ensuring that only authorized parties (that’s you!) can read it.

  • Encryption in transit – We encrypt all data as it moves between our servers and your web browser.

    Our API is fully encrypted so every request to view or update your records automatically encrypts that data behind the scenes.

  • Encryption at rest – We encrypt all data that’s stored on our servers.

    This includes both the records stored in our databases and search indexes as well as any files and images you’ve uploaded to your Civil Communicator database.

  • Bank-level Encryption – We use both SHA-256 and AES-256 encryption, the strongest encryption available.

    This is the same level of encryption that banks use.



  • Manual Backups – Civil Communicator includes export features so you can backup your data at any time.

    This will give you a CSV file of the data within the object you’re exporting.

  • How do I restore data from a backup?
    Let us know and we will manage that process for you.

    We’ll soon be automating our backups so you can control any restores right from your dashboard.


  • InfrastructureWe use Amazon Web Services to power everything that Civil Communicator has to offer. As a Civil Communicator subscriber you inherit all the best practices of AWS policies, architecture, and operational processes.

Amazon Web Services is considered the industry leader in cloud services and is trusted by organizations like DOW Jones, Pfizer, and the CDC.


Amazon’s secure data centers enable the redundancy and scaling that equates to a secure and reliable service for your data.


  • Compliance – AWS environments are continuously audited, with certifications from accreditation bodies across geographies and verticals.

    Amazon has achieved compliance with the most strict compliance programs.

  • DDoS Mitigation – AWS provides a robust platform that is not only pre-built to mitigate some attacks, but it also allows us to react quickly to spread out impact if there is an attack.

    We’ve also added safeguards to underlying servers as an additional level of protection.


  • Built in Redundancy – Civil Communicator uses AWS features like Auto-Scaling and Elastic Load Balancing to ensure that our production systems remain online and traffic is always routed to healthy instances.

    We continuously replicate your data and have it ready to bring online if any primary nodes fail.

    • Geographic Distribution – Amazon operates data centers all over the world, adding redundancy and scaling to your data and backups.

    • SOC 3 and ISO 27001 Certified – Civil Communicator is automatically certified for many stringent security standards by using AWS as its infrastructure.

    • Firewalls – We use firewalls to protect every virtual server, database, and load balancer to ensure that only authorized traffic is accessing those resource


Security doesn’t stop with infrastructure. Without the right polices around privacy and access your data can still be susceptible to human error or compromise.

The same amount of attention to infrastructure and technology needs to be allocated to the people and policies responsible for running that technology.

We’ve carefully implemented security policies around your data’s privacy and about how the Knack team can access that data.


Civil Communicator

11001 W 120th Avenue Suite 400

Broomfield, CO 80021